Shipping & Returns

Ships from Florida. Same day.

Order before 14:00 ET on a business day and it ships the same day, from our U.S. warehouse, via USPS Priority. No overseas transit. No customs delays.

Dispatch & transit

  • Same-day cut-off: orders placed before 14:00 ET (Mon–Fri) ship that day. Orders after the cut-off, or on weekends, ship the next business day.
  • Carrier: USPS Priority Mail, domestic. Tracking is emailed when your order dispatches.
  • Origin: shipped from Florida, USA — domestic only, so no customs holds or international delays.
  • Packaging: lyophilized vials are packed to remain stable in transit.

Shipping cost

Flat-rate domestic shipping is calculated at checkout. (Free-shipping threshold to be finalized — placeholder pending launch pricing.)

International

We currently prioritize domestic U.S. fulfillment. For international research inquiries, contact us before ordering so we can confirm whether we can ship to your location.

Returns & guarantee

Purity guarantee · lot-matched

We stand behind what the certificate says. If a product does not match its Certificate of Analysis, contact us within 30 days of delivery and we’ll replace it or refund it.

  • Because these are sensitive research materials, opened or used vials cannot be returned to inventory for safety reasons, except where a product fails to match its COA.
  • Damaged-in-transit orders: contact us with your order number and a photo within 7 days of delivery.
  • Refunds are issued to the original payment method once a return is approved.

Final return windows and conditions will be confirmed in the published store policies before launch.

For laboratory and research use only. Not for human or veterinary consumption; not intended to diagnose, treat, cure, or prevent any disease.